返品・全額返却希望。何人もの人がDisputeの理由を指定通りにすると
減額されたり返金が保証されなくなると疑問視している。
って送ったら次のメッセージが来た。既にここに書いている人がいるけどDisputeの
理由はバイヤーに影響しないって主張してるな。(判断は各自でどうぞ)

Dear friend, Really really sorry for all of this, the dispute reason is very very important for the store, or it will be closed, in the end of each month , there is assessment, if can't pass , will be exited, can't sale all this kind products any more.
The dispute reason does not affect the buyer at all. I keep my promise offer return full refund ,many many thanks if you can keep the earphone,I will refund $15 as the compensation
just beg your kind understanding.
Really really sorry, I can't tell everyone from internet community, but many many thanks if you can help me informed this to every buyer.