ドメイン屋ねっとってどうよ

**名無しさん＠お腹いっぱい。** · NG

**名無しさん＠お腹いっぱい。** · 2008/06/02(月) 13:27:57

11:14 PM (日本時間 13:14 PM)
--------------------

As previously committed, I would like to provide an update on where we
stand following yesterday's explosion in our H1 data center. First, I
would like to extend my sincere thanks for your patience during the
past 28 hours. We are acutely aware that uptime is critical to your
business, and you have my personal commitment that The Planet team will
continue to work around the clock to restore your service.

As you have read, we have begun receiving some of the equipment
required to start repairs. While no customer servers have been damaged
or lost, we have new information that damage to our H1 data center is
worse than initially expected. Three walls of the electrical equipment
room on the first floor blew several feet from their original position,
and the underground cabling that powers the first floor of H1 was
destroyed.

There is some good news, however. We have found a way to get power to
Phase 2 (upstairs, second floor) of the data center and to restore
network connectivity. We will be powering up the air conditioning
system and other necessary equipment within the next few hours. Once
these systems are tested, we will begin bringing the 6,000 servers
online. It will take four to five hours to get them all running.

**名無しさん＠お腹いっぱい。** · 2008/06/02(月) 13:29:42

つづき
We have brought in additional support from Dallas to have more hands
and eyes on site to help with any servers that may experience problems.
The call center has also brought in double staff to handle the increase
in tickets we're expecting. Hopefully by sunrise tomorrow Phase 2 will
be well on its way to full production.

Let me next address Phase 1 (first floor) of the data center and the
affected 3,000 servers. The news is not as good, and we were not as
lucky. The damage there was far more extensive, and we have a bigger
challenge that will require a two-step process. For the first step, we
have designed a temporary method that we believe will bring power back
to those servers sometime tomorrow evening, but the solution will be
temporary. We will use a generator to supply power through next weekend
when the necessary gear will be delivered to permanently restore normal
utility power and our battery backup system. During the upcoming week,
we will be working with those customers to resolve issues.

We know this may not be a satisfactory solution for you and your
business but at this time, it is the best we can do.

**名無しさん＠お腹いっぱい。** · 2008/06/02(月) 13:30:25

つづき
We understand that you will be due service credits based on our Service
Level Agreement. We will proactively begin providing those following
the restoration of service, which is our number priority, so please
bear with us until this has been completed.

I recognize that this is not all good news. I can only assure you we
will continue to utilize every means possible to fully restore service.

I plan to have an audio update tomorrow evening.

Until then,
Douglas J. Erwin
Chairman & Chief Executive Officer

To centralize communication for easy access, you can check
http://service-update.theplanet.com/ for additional updates.
--------------------